What is the purpose of this service?

The purpose of this service was to provide individuals who are aged 17 years and older with condoms during the COVID crisis here in Ireland, and we have continued with this service post COVID pandemic. Condoms give the best protection against Sexually Transmitted Infections and are 98% effective against pregnancy when you use them correctly and every time you have sex. The condoms provided are NOT Latex Free

What information will you ask me?

We will ask you for your age, full name, address, e-mail address and contact telephone number so that you can register with the online service. By completing this form and providing the information you are consenting that Sexual Health West retain your details and use them to facilitate this service in line with our Data Protection Policy.

Once registered, you will be redirected to a page which will include some sexual health information, a condom demonstration video and a link to our data protection, complaints and children and vulnerable adult policies.

Once we’ve received your information, we will call you to confirm your details, and answer any questions you may have. Once your details have been confirmed we will add your details to our database. This means we will not need to call you again when ordering in the future, as we will have documented your confirmation. If you cannot be reached on this number, we will not process your order.

Who is eligible for this service?

This service is for those aged 17 years and older. Remember in Ireland the legal age of consent is 17 years and so the service will only deliver to those of 17 years or older. This is why we are asking you to confirm your age. Any concerns will be dealt with in line with our Children and Vulnerable Adult Policy.

How will I receive the condoms?

You should receive the condoms within 5 working days of your order and confirmation. The condoms will be in discrete, plain packaging. The pack will include sexual health information and advice as well as contact information for Sexual Health West.

What will happen to my information?

• Your data will be kept in accordance with Sexual Health West’s Data Protection Policy
• Your data will be used to a) make contact with you in relation to your order and b) process your order with Sexual Health West.
• Sexual Health West team will have access to your data.

What if I have a query or complaint about the service?

If you have a query about or are unhappy with any aspect of the service, please contact Sexual Health West at info@sexualheathwest.ie